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Frequently Asked Questions

Everything you need to know about playing on eejili — from signing up and making your first deposit in PHP, to understanding bonuses, withdrawals, and our responsible gaming tools. If you can't find your answer here, our support team is always ready to help.

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Account & Registration

How to sign up, verify your identity, update your profile, reset your password, and manage your eejili account settings — all the basics in one place.

Deposits & Withdrawals

Everything about funding your eejili account via GCash, PayMaya, or Philippine bank transfer, plus how to request withdrawals and how long they take.

Games & Betting

Questions about Fortune Rabbit, Super Keno, Bingo, Slots, and live casino games — how they work, minimum bets, RTP, and how to get started.

Bonuses & Promotions

How eejili bonuses work, wagering requirements, how to claim welcome offers, and what happens to your bonus if you request a withdrawal early.

Security & Privacy

How eejili protects your personal data, what KYC documents are required, two-factor authentication, and what to do if you suspect unauthorized access.

Responsible Gaming

How to set deposit limits, activate cooling-off periods, request self-exclusion, and access support resources for problem gambling in the Philippines.

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Account & Registration

Creating an eejili account is quick and straightforward. Click the Sign Up button on the eejili homepage, enter your mobile number, email address, and preferred password, then verify your mobile number via the OTP sent to your phone. Once your basic account is set up, you'll need to complete the KYC (Know Your Customer) verification process by submitting a valid Philippine government-issued ID — this is required before you can make your first deposit or withdrawal. The entire process typically takes less than ten minutes.
Age Requirement: You must be at least 21 years old to register and play on eejili, in accordance with Philippine gaming regulations. Age verification is part of the KYC process.

No. eejili strictly enforces a one-account-per-person policy. Each player may only hold one active account, linked to one verified identity and one mobile number. Creating duplicate accounts is a violation of eejili's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function rather than creating a new account.

On the eejili login page, click Forgot Password. Enter your registered mobile number or email address and you'll receive a one-time password (OTP) reset link. Follow the instructions to set a new password. For security, eejili recommends using a strong, unique password that you don't use on other sites. If you're still having trouble, contact eejili support directly.

eejili accepts any valid Philippine government-issued ID for KYC verification. Accepted documents include:
  • Philippine Passport
  • SSS / GSIS ID
  • PhilHealth ID
  • Driver's License
  • Unified Multi-Purpose ID (UMID)
  • Voter's ID or Voter's Certification
  • Philippine National ID (PhilSys)
Upload clear, unobstructed photos of both the front and back of your ID. Blurry or cropped images will be rejected and will delay your verification.

Some basic details — like your display name or contact preferences — can be updated directly in your eejili Account Settings. However, core identity information (full legal name, date of birth) cannot be changed after KYC verification is complete, as these are tied to your verified identity. If you believe there is an error in your verified details, contact eejili support with supporting documentation.
Deposits & Withdrawals

eejili accepts the following payment methods for Filipino players — all transactions are in Philippine Peso (PHP):
  • E-wallets: GCash, PayMaya / Maya
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card (Visa/Mastercard debit linked to a Philippine bank account)
eejili does not accept credit cards for gambling deposits, in line with Philippine regulations. Cryptocurrency is also not accepted.

The minimum deposit on eejili is ₱100 for e-wallet methods (GCash, PayMaya). For bank transfers, the minimum is ₱500 due to processing fees charged by Philippine banks. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for compliance purposes.

Withdrawal processing times on eejili depend on your chosen method:
  • GCash / PayMaya: Typically 1–3 business hours after approval
  • Bank Transfer: 1–3 business days depending on your bank
  • Debit Card: 3–5 business days
All withdrawals go through a security review before processing. Make sure your KYC verification is complete and your withdrawal account matches your registered name — mismatched details are the most common cause of delays.

eejili does not charge its own withdrawal fees for standard transactions. However, your bank or e-wallet provider may apply their own transfer fees, which are outside eejili's control. GCash and PayMaya withdrawals are generally fee-free on the eejili side. For bank transfers, check with your specific bank regarding incoming transfer fees.

Common reasons for a rejected eejili withdrawal include:
  • KYC verification not yet completed
  • Withdrawal account name does not match your verified eejili account name
  • Active bonus wagering requirements not yet met
  • Withdrawal amount exceeds your available balance after pending bets
  • Account flagged for security review
If your withdrawal was rejected, you'll receive a notification with the reason. Contact eejili support if you need clarification or assistance resolving the issue.
Games & Betting

eejili offers a wide range of online casino games tailored for Filipino players, including:
  • Fortune Rabbit — a popular Asian-themed slot with bonus features
  • Super Keno — fast-paced number-draw game with multipliers
  • Bingo — classic and speed bingo variants
  • Slots — hundreds of titles from leading game providers
  • Live Casino — baccarat, roulette, blackjack, and more with live dealers
New games are added regularly. Check the eejili Casino page for the latest additions.

Yes. All games on eejili use certified Random Number Generator (RNG) technology, which ensures that every outcome is completely random and independent of previous results. RTP (Return to Player) is the percentage of total wagered money that a game pays back to players over time. For example, a slot with 96% RTP will, on average, return ₱96 for every ₱100 wagered over a very large number of spins. RTP is a long-term statistical average — it does not guarantee results in any individual session.

Yes. eejili is fully optimized for mobile browsers on both Android and iOS devices. You can access all games, manage your account, make deposits, and request withdrawals directly from your smartphone or tablet — no app download required. Simply open your mobile browser, go to eejili, and log in as normal. The mobile experience is designed to be smooth and responsive on all screen sizes.
Bonuses & Promotions

The eejili welcome bonus is automatically credited to your account after your first qualifying deposit. Make sure you meet the minimum deposit threshold specified in the current promotion terms. The bonus will appear in your account balance as a separate bonus balance. You must complete the wagering requirements before the bonus or any winnings derived from it can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it converts to real withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each eejili promotion.

You can request a withdrawal before completing wagering requirements, but doing so will result in the forfeiture of your active bonus and any bonus-derived winnings. Only your original real-money deposit balance (minus any losses) will be available for withdrawal. If you're unsure whether to withdraw early, contact eejili support to understand exactly what you'd be giving up before making a decision.
Security & Privacy

eejili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. eejili complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how your data is collected, used, and protected, please review the eejili Privacy Policy.

If you suspect that someone else has accessed your eejili account without your permission, take these steps immediately:
  • Change your password right away via Account Settings
  • Contact eejili support to report the suspected breach
  • Request a temporary account freeze while the issue is investigated
  • Check your recent transaction history for any unauthorized activity
eejili's security team will investigate and respond promptly. Never share your password or OTP codes with anyone — eejili staff will never ask for your password.
Responsible Gaming

Log in to your eejili account, go to Account Settings, and select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period to give you time to reconsider. For more details on all available tools, visit the eejili Responsible Gaming page.

Self-exclusion is available in your eejili Account Settings under Responsible Gaming. You can choose a minimum exclusion period of six months or opt for permanent exclusion. Once activated, self-exclusion takes effect immediately and cannot be reversed for the full duration of the exclusion period. During self-exclusion, you will not be able to log in, deposit, or place bets on eejili.
Gambling is addictive. Know when to stop. If you need help, please visit our Responsible Gaming page for support resources available in the Philippines.

The minimum legal age for casino-style gambling in the Philippines is 21 years old. eejili strictly enforces this requirement. Age is verified during the KYC process, and any account found to belong to a person under 21 will be immediately closed in accordance with Philippine law. If you are under 21, please do not attempt to register on eejili.

Still Have Questions?

Our eejili support team is available 24/7 to help Filipino players

Email Support

Send us your question and we'll get back to you within a few hours. Available in English and Filipino.

[email protected]
Tip: Before contacting support, check that your question isn't already answered above — most common eejili questions about deposits, withdrawals, bonuses, and account management are covered in the FAQ sections above. This helps our team focus on more complex issues and gets you a faster answer.

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Must be 21 years or older to play.  |  Gambling is addictive. Know when to stop.